Ideal Feet Group

I purchased my inserts many years ago. I was skeptical that they would work but I was assured that my $400-500 (I don't remember anymore but know it was at least $400) have a lifetime guarantee that they would always refit when needed.

I asked what happens if they go out of business and they said they wouldn't. So today I was going to go there because I need my inserts changed and looked to make sure they hadn't moved locations and found out they're closed. So $400-500 has been wasted and the lifetime guarantee really meant for the lifetime of the store not for the lifetime of my inserts.

Such a shame. But I guess you live and learn right.

I heard about Ideal Feet on the radio, KRLD 1080. The ad indicated how great the company is and how they take care of customers.

I decided to take the time to write this because I have tried to communicate (phone and email), and I am not getting the results. I cannot seem to get someone at Ideal Feet to pick up the phone and call me. So I am sorry, but this appears to be the only option I have.

I bought $480.55 worth of 2 pairs of inserts in Feb 2013. By Jun 2013 my feet were hurting and they adjusted and provided a new set. I was told when the feet start hurting, it means, most likely, an adjustment is needed. My receipt says “Free adjustments for life on lifetime guaranteed products.” Obviously it was changed once, therefore they are guaranteed and more importantly free adjustments made.

Because my feet are hurting again, I wanted to be retested On Mon, Nov 17, but when I called the Arlington, Texas store, I discovered it is closed. I tried on numerous occasions since Nov 17 and at different times, to call to speak to someone, no results. It is as if there is no such company. I sent an email and a Andy House (per Linkedin, he appears to be the Director of Operations), replied and wrote what is below. When I replied he never answered me, and after two resends he replied. I sent him asking how I can be readjusted, since I bought them and paid almost $500 so I can be retested, I am now told they can just replace but not readjust. That is not what I was sold, that is not what I believe I require, based on my experience June 2013 when they retested and provided new inserts.

Andy wrote… "Each store is independently owned and operated. Not all stores offer the same features, discounts, guarantees, etc. as stated on the website. We have no further affiliation with any store that is closed . If your wishing an adjustment we can put you in touch with other locations in operation. As stated earlier you would have to follow the guarantees and offers of that location."

This company must be going out of business or they don’t care about the many customers who purchased lifetime adjustment products in the Dallas/Fort Worth area. We need a better solution than sending the insets via mail and getting the same fit back instead of a readjustment. Also I was told never to take them off, if I send the pairs in, then what do I wear? Obviously none of these is of concern to the gentleman I have been trying to communicate with and he also does not appear to want to pick up the phone and call me. I have provided my cell phone # in the email.

I believe the product has worked for me. But if I cannot get life time help from Ideal Feet then I will need to go to someone else. I want my money refunded if I cannot be retested and readjusted w/in the Dallas/Fort Worth area. Driving 4.5 hours to Tulsa, OK or 5 hours to San Antonio, TX is not acceptable.

I would like this resolved ASAP to my satisfaction. Until I get the result I desire, I will keep writing blogs, open a BBB compliant, and also call KRLD 1080 who carried your ad.

AFernando (Dallas, TX)

My granddaughter is a twin and was born with clubbed feet, due to crowding. She over- pronates when she walks.

Inserts were purchased, and came with a guarantee that larger ones would be provided as her feet grew larger.

Since then, the store has closed, and we cannot get larger ones. These inserts were purchased at the store located in Tulsa, Oklahoma. I would advise anyone who has need of inserts to see an orthopedist or a podiatrist, rather than a salesman.

At least you would have some assurance that the business will not close, rendering your "warranty" worthless. Lesson learned!

IDEAL FEET Tulsa OK store is now closed with no notice. The OKC store's number is now disconnected.

The San Antonio number doesn't work and neither does the 888 number. Just letting people know. I bought inserts several years ago and didn't have any problems. But i noticed several months ago in Tulsa that the sales people started acting strange.

Helped less and less.

The store was clearing out had less stuff. So I wondered if this was going to happen.

I am a lifetime customer of Ideal Feet, went to local store in San Antonio Tx to have a check for possible new inserts... Store closed?

Sign on door default of rent. No one answers phone # on website.

My husband and I were fitted at the houston Store 2 years ago.I since then have gone back at least or 5 time to be refitted, Oh they were very pleasant how ever i had swelling and pain starting in my ankles. I am a former ballerina and I know pain BUT I believe this was the start of ankle issues for me. I have talked to several orthopedics and the are talkinig ankle replacement. I am now on steroids shots to keep me going to teach ballet, my livelyhood.

Just today I went to the Houston/ Westhiemer location and it was closed. There are no other locations open to talk about my ankle problems and not being able to waer the inserts.

These people are slick thieves and I am with you on a class action suit and have doctors to back me up both here and Oklahoma on my ankle issues.

They have made a fortune on charging exorbortent prices for inferior products that injure people or cause issues on joints.

Let's get them.......Ballerina in Houston

Houston store with their life-time guarantee on arch supports has closed.

I bought inserts a year ago for 550 and note I can't replacements. If I had known any if this I would not have made this purchase as I am a single with a limited income. Wish I had some recourse cause now I have to pay someone else for more inserts

I had terrible foot pain. I went to Ideal Feet houston.

After 2 weeks no more pain.

Now 2 years later I need them replaced and the store is closed and I am " out of luck". If I hadn't been told I had a lifetime replacement I wouldn't have spent $550.

I purchased inserts from Ideal Feet for $260 on 10-03-11 because my left foot was hurting. I tried to return them in less than 24 hours and Fred the manager said no way.

The inserts was in original condition when I took them back. The reason for the return was the left foot hurt more and the right foot started to hurt after 4 hours of wearing the inserts. Fred wanted to make adjustments and the receipt had no refunds on it. Never once do they mention to you all sales are final.

Beware of these *** artists. The store is at Westhimer, Houston, Texas.

Ideal Feet arch supports do not work, and the company does not want

to provide a refund. The deal is that they will take your money, and

that is the end of the deal. The little pieces of plastic that they

sell you might cost them $10, so that leaves them $390 profit. You can

almost tell from the constant radio advertisements that they are spending

a lot of money to sell their junk.

The arch support moves all of the weight from your heel onto the arch

in front of the heel. This portion of your foot was never intended to

support your weight. While this crude support does relieve the weight

from the heel, it is damaging to the rest of the foot.

Getting the weight off of the heel provides temporary relief to the plantar

problem, so while you are wearing the supports in the store for ten minutes

they seem to work. However, as you try to wear the supports for any length

of time, your arches become inflamed. The result is that your arch is sore

and your heel is not getting any better.

Ideal Feet obviously cannot offer a guarantee, because they know that there will never be any satisfied customers. They dont really care, because they have your money.

I understand that they might offer an in-store credit, but if the customer needed arch supports, they probably do not need running shoes.

The bottom line, from my viewpoint, is that Ideal Feet is a rip off. They have a trick balance demonstration, and they are never going to refund your money when you are not happy.

I have been wearing products from ideal feet for amost 2 years and my feet have been getting steadily worse. I finally went to a poditrist and he was amazed and shocked that i had spent that much money on Ideal Feet "junk".

I have plantar facsitis, heel spurs and my foot rolls inward.

He x-rayed my feet, gave me a seroid& cortisone shot in heel and a pair of insoles out of a box and recommended new shoes ,exercises, ice and rest. He said he could make a pair of custom insoles (actually make a mold of your foot) for around $200.00 but thought the the $40 pair would work for me.

My insurance covered most of the cost and my feet are feeling sooo much better. Go see a real doctor to begin with (cause you will probably end up going to see one evenually) and you will save yourself a lot of money!

If the orthotics from Ideal Feet don't work for you, you will not receive your money back! We're talking over $400!

Why take a chance? Ideal Feet does not use any medical professionals or anyone with a background in podiatry or orthopedics. Spend less than $50 and get orthotics from an Amazon store or some other source that will actually refund yr money if you're not satisfied. Oh, and, you should know: Ideal Feet resells their product!

Not only are you spending an arm and a leg, you may be getting used inserts! Disgusting!

a very pissed off customer from Arlington TX